What shipping service do you use?
We use the Russian Post Service (First Class Package International Service) for all of our international shipments.
How long do order deliveries take?
We ship worldwide. International shipments can sometimes take anywhere from 2 to 8 weeks. Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
How much does international shipping cost?
Please be aware, you the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.
Why is my international package being returned?
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment postage (RUB). If a refund is requested, please note that the original shipping fees are non-refundable.
What currency is the purchase and delivery paid?
If you use Pay Pal account, your purchase will be paid for in Euro. If you pay with a bank card (Visa, Mastercard, AmEx), your purchase will be paid for in Rubles, according to Russian tax law.
NOTE, WE CURRENTLY DO NOT SHIP TO THE FOLLOWING COUNTRIES:
If you have any further questions not address here, please email us at firstname.lastname@example.org